Terms & Conditions


Service Overview

At The IPTV Store, we take great pride in offering high-quality Live TV and Video-On-Demand (VOD) services. The service is specifically in place for individuals who enjoy high-quality entertainment at an incredible value that large media corporations simply cannot beat.

Your Subscription

Your subscription includes access to an exclusive server which provides thousands of Live TV channels from around the world and a massive library of VOD titles, including the latest movies, TV Shows, Specials, and Documentaries.

Placing an Order

All orders are categorized into two types which are selected on the Checkout page. Either New Orders or Renewals. New orders for first-time customers and renewals are for customers with an existing subscription that they would like to extend.

New Orders

New orders to this service will receive Set Up and Configuration instructions upon placing their order. The setup process is quick and easy and usually takes less than 5 minutes. During this process, the customer will find their Mac Address (if they don’t already have one). It is up to the customer to provide the Mac Address required to activate their service.


For renewals, customers simply choose the desired length of their subscription and place their order with the existing Mac Address they would like to activate. We encourage you to renew at least one day before the expiry date to avoid tripping of service. An email reminder will be sent a day before your subscription expires.

Personal Information

We do not collect personal information beyond the name and email address you provide. We do not share this information with any third parties. All reasonable practices are in place to ensure confidential storage and handling of personal information. We do not have access to your credit card information; this is managed by our payment gateway providers.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Method of Payment, Card Types accepted and Currency

We accept payments online using Visa and MasterCard credit/debit card, or Paypal in CAD (or any other agreed currency).

Order Fulfillment

Although we do our very best to try and activate all orders as soon as possible, sometimes there are delays beyond our control. Typically, orders are fulfilled within the hour but sometimes can take up to four hours to activate. Your patience and understanding in this matter is much appreciated.

Refund/Return Policy

Generally, we do not offer refunds on any of our subscriptions. This policy is in place due to the digital nature of our resources and in the interest of maintaining top-notch service to our valued customers.

If there are any issues with subscription activations, we advise you to email us so we can get your subscription up and running as soon as possible at info@theiptvstore.ca